AI fax triage software automatically reads inbound faxes, determines what each document is and which patient it belongs to, and routes it to the right queue without manual sorting. Provenza goes further than classification: it assigns each fax a clinical criticality level, applies a response SLA to that level, and tracks the item until it is dispositioned.
Everything before stage three is table stakes. Stages three to five are why this exists.
The fax arrives through the setup your practice already runs. No provider migration, no second inbox.
Document type, patient, referring provider and the clinically relevant fields become structured data.
A criticality tier is assigned from the contents of the document, not from its document type alone.
The tier sets the response deadline, the owner and the escalation path. The item goes where the work happens.
A lab result and a critical lab value are the same document type. They are not the same emergency. Provenza scores on what is inside the document, then puts a clock on it.
Tier definitions and response windows are configured per practice and signed off clinically before go-live. Aurus does not publish generic clinical response thresholds, because the right window depends on your specialty, staffing and patient population — not on what reads well on a website.
The inbound mix a physician practice actually receives — not a curated subset.
| Capability | Fax classification tools | Provenza |
|---|---|---|
| Reads the fax and labels the document type | Yes | Yes |
| Identifies the patient | Yes | Yes |
| Extracts structured fields | Yes | Yes |
| Files into the chart or queue | Yes | Yes |
| Flags low-confidence items for review | Yes | Yes |
| Scores criticality from document contents | No | Yes |
| Applies a response SLA per criticality tier | No | Yes |
| Measures time-to-disposition against the SLA | No | Yes |
| Escalates automatically on breach | No | Yes |
| Reports SLA performance by tier | No | Yes |
Comparison describes the category as generally marketed. Individual products vary — verify against any specific tool you are evaluating.
Classification determines what a document is. Triage determines how urgent it is and how quickly someone must respond. A lab result and a critical lab value are the same document type but carry very different response requirements, so classification alone cannot set priority.
Yes, when it scores on document contents rather than document type alone. Provenza reads the values and language inside each document to assign a criticality tier, which then determines the response SLA, routing and escalation path. Tier definitions are configured per practice and signed off clinically before go-live.
No. Provenza works on the inbound documents arriving through the fax setup a practice already runs, rather than requiring migration to a new fax service or a separate inbox.
It can be, when the vendor signs a Business Associate Agreement and applies appropriate safeguards. Provenza processes protected health information under a signed BAA, with encryption in transit and at rest, role-based access control, and a complete audit trail for every document and action.
Provenza tracks time-to-disposition against the response SLA assigned at intake. As an item approaches its deadline it is flagged, and when the deadline passes it escalates automatically along the path defined for its criticality tier. The breach is recorded either way, so the pattern shows up in reporting rather than staying invisible in a queue.
We will publish measured accuracy with sample size and method once we have it from real deployments rather than internal tests. In the meantime, low-confidence items route to human review rather than being filed silently, and every automated decision is reversible and logged.
Why classification alone cannot set priority, and how urgency is actually determined.
Setting and enforcing deadlines on inbound clinical documents, with automatic escalation.
The full product: what it ingests, how it scores, where it sits alongside your EHR.
We will show you what Provenza read, how it scored each item and what it would have routed — against your documents, under a BAA.
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