Clinical criticality scoring assigns every inbound clinical document an urgency tier — from critical to administrative — based on its content, not just its document type. The tier determines the response SLA, who it routes to, and what happens if it goes unactioned. Most document AI stops at classification; criticality scoring determines how fast a practice must respond.
Every one of these arrives labelled the same way as its harmless equivalent.
A potassium of 4.1 and a potassium of 6.8 are both "lab result". One is filing. One is a phone call before the patient leaves work.
A routine dermatology referral and a two-week-wait suspected cancer referral are both "referral".
An unremarkable knee X-ray and an incidental pulmonary embolism finding are both "imaging report".
An approval is filing. A denial is a deadline with an appeal window attached. Same document type.
Most are informational. A few contain a medication change nobody has actioned.
Buried in routine insurance correspondence, a request that expires in ten days.
Four inputs, weighted per practice, resolved to one tier.
The values, findings and language inside the document — not just its header or form type.
What kind of document it is, who sent it, and what it references, used as context rather than as the answer.
Your specialty, your patient population and your thresholds. A cardiology practice scores differently from paediatrics.
Where signals conflict or quality is poor, the item is escalated to human review rather than scored with false confidence.
A lab result and a critical lab value are the same document type. They are not the same emergency. Provenza scores on what is inside the document, then puts a clock on it.
Tier definitions and response windows are configured per practice and signed off clinically before go-live. Aurus does not publish generic clinical response thresholds, because the right window depends on your specialty, staffing and patient population — not on what reads well on a website.
It assigns every inbound clinical document an urgency tier based on its content rather than its document type. The tier determines the response SLA, the routing and what happens if the item goes unactioned.
Because two documents of the same type can carry completely different urgency. A routine lab result and a critical lab value are both "lab result". Classification cannot separate them; only reading the values inside can.
You do, with clinical sign-off, before go-live. Aurus does not publish generic clinical response thresholds because the right windows depend on your specialty, staffing and patient population.
It escalates to human review rather than being assigned a tier with false confidence. We would rather send you something to check than quietly get it wrong.
Yes. Tier definitions and thresholds are configuration, not code, and changes are versioned and logged so you can see what was in force when any historical item was scored.
The full pipeline this scoring sits inside.
What happens once a tier is assigned.
The product end to end.
Send a week and see how Provenza would have tiered them. Free, under a BAA, one business day.
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